Responsible Gaming
at hh99

Age Restriction — 18+ Only

hh99 operates exclusively for adults aged 18 years and above. Gambling is not appropriate for minors, and hh99 takes its obligation to prevent underage gambling with the utmost seriousness. This requirement applies to all players across Bangladesh, regardless of city or district of residence — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

Every new hh99 account applicant is required to confirm that they are 18 years of age or older at the point of registration. hh99 reserves the right to request age verification documents at any stage of the account lifecycle, including at registration, before processing a withdrawal, or following a responsible gaming flag raised by our monitoring systems.

Protecting Minors in Your Household

If you share a device with younger family members, hh99 strongly encourages you to take the following precautions to ensure that minors cannot access your account or the hh99 platform:

• Always log out of your hh99 account when you have finished your session, particularly on shared devices.
• Keep your hh99 login credentials private and never share your username or password with others.
• Consider activating parental control or device-level content filtering software on any device accessible to children.
• If you believe a minor in your household has accessed the hh99 platform, contact our support team at [email protected] without delay.

Recognising Problem Gambling

Gambling at hh99 is intended to be an entertaining activity — a way to enjoy cricket betting, live casino games, or slots in a controlled and enjoyable environment. For the vast majority of players, it remains exactly that. However, hh99 recognises that for some individuals, gambling can move beyond entertainment and begin to have a negative impact on their lives.

Being aware of the warning signs of problem gambling is the first step towards addressing it. The following indicators may suggest that gambling is becoming a concern rather than a pastime.

• Spending more money on gambling than you originally intended or can comfortably afford
• Chasing losses — placing further bets in an attempt to recover money you have already lost
• Gambling for longer periods than planned, losing track of time during sessions
• Neglecting work, family, social obligations, or personal health in favour of gambling
• Borrowing money from friends, family, or using credit to fund gambling activity
• Feeling irritable, anxious, or restless when you are not able to gamble
• Hiding your gambling activity from people close to you or lying about how much you have spent
• Using gambling as a way to escape from stress, personal problems, or negative emotions
• Finding it difficult to stop gambling even when you want to
• Continuing to gamble despite it causing financial hardship, relationship difficulties, or emotional distress

Deposit Limits

Setting a deposit limit is one of the most practical and effective ways to manage your gambling budget. hh99 allows all registered players to set a maximum deposit amount across three time frames: daily, weekly, and monthly. These limits are denominated in Bangladeshi Taka (৳) and apply across all payment methods including bKash, Nagad, Rocket, Upay, and linked bank accounts.

The cooling-off delay when increasing a limit is a deliberate protective measure. It gives you time to reconsider whether the increase is truly in your best interest, rather than acting on an impulse in the heat of the moment. Reductions, on the other hand, take effect without any delay — because choosing to spend less should never be made difficult.

Time-Out Tools

Sometimes a short break from gambling is all that is needed to reset perspective and regain a healthy relationship with play. hh99's time-out feature allows you to temporarily suspend your account for a defined period of your choosing. During a time-out, you will be unable to log in, place bets, or deposit funds on the hh99 platform.

Available Time-Out Durations

• 24-Hour Time-Out: A brief one-day pause. Suitable if you feel you have been playing too long in a single sitting and want a mandatory break before resuming.
• 7-Day Time-Out: A one-week suspension. Suitable if you want to step back for a week and assess your gambling habits without committing to a longer absence.
• 30-Day Time-Out: A full calendar-month suspension. Suitable if you are concerned about your play patterns and feel that a longer break would be beneficial.

What Happens During a Time-Out

When a time-out is active on your hh99 account, the following applies:

• Login access to your account is suspended for the duration of the time-out.
• All promotional emails and SMS notifications from hh99 are suppressed — you will not receive any marketing materials during the time-out period.
• Any open bets placed before the time-out was activated will be settled according to normal rules, and any resulting winnings will be held in your account balance until the time-out expires.
• A time-out cannot be cancelled or shortened once it has been activated — this is intentional and is designed to ensure the tool provides genuine protection.

How to Activate a Time-Out

1. Log in to your hh99 account using your registered credentials.
2. Navigate to Account Settings and select the Responsible Gaming tab.
3. Choose Time-Out from the available tool options and select your preferred duration.
4. Confirm your selection. The time-out will be applied to your account immediately.
5. Alternatively, contact hh99 support at [email protected] and request a time-out — our team will action it without delay, any time of day or night.

Self-Exclusion

Available Self-Exclusion Periods

• 6 Months: A six-month exclusion is the minimum self-exclusion period available at hh99. It provides a substantial period of distance from gambling and is the most commonly chosen option among players seeking help.
• 1 Year: A twelve-month exclusion gives you a full year to work on developing healthier habits and to access support services if needed.
• 2 Years: A two-year exclusion is appropriate for players who have experienced a significant gambling problem and want a long-term commitment to abstinence.
• Permanent Exclusion: A permanent self-exclusion closes your hh99 account indefinitely. This decision is irreversible and you will never be permitted to open a new hh99 account.

What Self-Exclusion Covers

When self-exclusion is active on your hh99 account, the following restrictions apply:

• All login access to your hh99 account is permanently blocked for the exclusion period.
• All marketing and promotional communications from hh99 are immediately stopped. Your details are suppressed from all marketing lists.
• hh99 will make reasonable technical efforts to prevent you from creating a new account under a different identity during the exclusion period. Any such account discovered will be closed immediately.
• Account balances at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, etc.) following a brief review process.

How to Request Self-Exclusion

1. Contact hh99 support directly at [email protected] with the subject line "Self-Exclusion Request".
2. In your message, state your registered username, the duration of exclusion you are requesting, and a brief confirmation that you understand the exclusion is irreversible during the chosen period.
3. Our support team will process your self-exclusion request immediately and send you a confirmation email once your account has been restricted. This takes place within minutes of the request being received.
4. If you prefer not to contact support via email, you may also initiate self-exclusion through the Responsible Gaming section of your account settings — the same immediate processing applies.

Player Protection Measures

Beyond the tools that individual players can activate themselves, hh99 operates a range of platform-level protections designed to identify and respond to patterns of behaviour that may indicate a problem with gambling. These measures run continuously in the background and are part of our commitment to operating a safe and responsible platform.

Responsible Gaming Monitoring

hh99's responsible gaming monitoring system analyses player behaviour across a number of indicators, including but not limited to: rapid increases in deposit frequency or deposit amounts, significant changes in session length, patterns consistent with loss-chasing, and irregular hours of play. When the system identifies a player who may be exhibiting at-risk behaviour, our responsible gaming team will reach out to that player directly.

Proactive Support Outreach

If our team identifies patterns of concern in your account activity, a member of the hh99 responsible gaming team may contact you by email to check in and provide information about the tools available to you. This contact is offered in a supportive and non-judgmental manner. You are under no obligation to respond, but we strongly encourage you to engage if you receive such a message — it is intended to help, not to penalise.

Fair Play and Game Integrity

All games available on the hh99 platform — including cricket betting markets, live casino games provided by Evolution Gaming, Ezugi, and Pragmatic Play, and slots from NetEnt, Microgaming, and Red Tiger — use certified random number generation (RNG) technology. Game outcomes are statistically fair and are not influenced by previous results. hh99 does not manipulate odds or game outcomes in any way.

Financial Safety

hh99 strongly advises all players to treat their gambling budget as entertainment expenditure — money set aside specifically for play that you can afford to lose without affecting your essential financial obligations. The following principles support responsible financial management when gambling:

• Never gamble with money allocated to rent, food, utilities, school fees, or other essential household expenses.
• Never borrow money — from friends, family, banks, or digital lending services — to fund gambling activity.
• Set a budget before each session and stop when that budget is exhausted, regardless of whether you are winning or losing.
• Treat winnings as a bonus, not as income. Do not factor expected gambling winnings into your personal financial planning.
• Review your hh99 account transaction history regularly to maintain a clear picture of your actual spending over time.

Support and Resources

If you believe gambling is becoming a problem for you or for someone you care about, please do not hesitate to reach out. hh99's support team is available around the clock, every day of the year, specifically to assist players with responsible gaming concerns. There is no judgment — only practical, confidential support.

Contacting hh99 Responsible Gaming Support

The fastest and most direct way to access responsible gaming support at hh99 is by emailing our dedicated team. When you contact us, please include your registered username and a brief description of your concern so we can respond as efficiently as possible.

• Email: [email protected]
• Response time: Within minutes for urgent responsible gaming requests, 24 hours a day, 7 days a week
• Language: English support is available at all times
• Time zone: All support hours are Bangladesh Standard Time (BST, UTC+6)

What to Expect When You Reach Out

1. Send an email to [email protected] describing your concern — whether it is a request for self-exclusion, a deposit limit change, or simply a conversation about your gambling habits.
2. A trained member of our responsible gaming team will respond promptly. They will listen, provide information, and take any protective actions you request on your account.
3. If you request self-exclusion or a time-out, it will be applied to your account immediately — you will receive a confirmation email once it is active.
4. Our team can also direct you to general information about problem gambling awareness and healthy gambling practices to support your recovery or self-management journey.

General Responsible Gaming Principles

Whether you are a casual player who bets on the Bangladesh Premier League (BPL) occasionally, or someone who enjoys live casino games more regularly, the following principles apply to everyone who plays at hh99:

• Gambling is entertainment, not a guaranteed way to make money. Approach it with that mindset at all times.
• Only ever play with money you can genuinely afford to lose without financial hardship.
• Take regular breaks during play sessions. Stand up, have a drink of water, and reassess whether you want to continue.
• Never gamble when you are under the influence of alcohol, when you are emotionally distressed, or when you are fatigued.
• Balance gambling with other leisure activities — sport, family time, social events, hobbies — to maintain a healthy perspective.
• Use the tools hh99 provides — deposit limits, session limits, reality checks, time-outs — proactively, before problems arise, not only as a last resort.
• If a friend or family member expresses concern about your gambling, take their words seriously and consider speaking to our support team.