Privacy Policy — hh99

Data We Collect

hh99 collects personal information from you in several ways during the course of your relationship with the platform. The categories of data we collect are set out below, together with the context in which each category is typically gathered.

1.1 Registration and Account Data

When you create an hh99 account, we collect the information you provide directly to us during the registration process. This includes:

• Full legal name
• Date of birth (collected to verify that you meet the 18+ age requirement)
• Email address
• Mobile phone number
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect copies of identity and address verification documents, including:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (bank statement, utility bill, or similar document dated within three months)
• Proof of payment method ownership (such as a screenshot of your bKash, Nagad, Rocket, or Upay account registered in your name)

KYC documents are used exclusively for the purpose of identity verification and compliance with our obligations to prevent fraud, money laundering, and underage gambling. They are not used for any marketing or profiling purpose.

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, hh99 records transaction details including the payment method used, transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and transaction status. We do not store full payment card numbers or mobile banking PINs on our systems.

1.4 Gameplay and Betting Activity Data

hh99 records your activity on the platform, including games played, bets placed, amounts wagered, outcomes, session durations, and responsible gaming tool settings. This data is used for account management, dispute resolution, fraud prevention, and to provide a safe and fair gaming environment.

1.5 Technical and Device Data

When you access hh99, we automatically collect certain technical information from your device and browser. This includes:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps and page interaction data
• Referral source (how you arrived at hh99.club)

This technical data is used for security monitoring, fraud detection, platform performance optimisation, and anonymised analytics. It is not used to identify you personally in isolation.

1.6 Communications Data

If you contact hh99 support via email or live chat, we retain records of those communications, including the content of your messages and our responses, for quality assurance, dispute resolution, and regulatory compliance purposes.

How We Use Your Data

hh99 uses the personal data we collect for specific, legitimate purposes. The table below sets out the primary purposes for which we process your data and the legal basis for each processing activity.

Marketing Communications. hh99 will only send you promotional emails or SMS messages about bonuses, new games, or special offers if you have opted in to receive such communications during registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected] or updating your account preferences.

Automated Decision-Making. hh99 uses automated systems for fraud detection and responsible gaming monitoring. Where an automated process results in a material decision affecting your account — such as a temporary restriction or a request for additional verification — you have the right to request human review of that decision by contacting our support team.

Data Sharing and Disclosure

hh99 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your personal information only in the limited circumstances described below.

3.1 Service Providers and Technology Partners

hh99 works with carefully selected third-party service providers who assist in the operation of the platform. These providers may process your personal data on our behalf and are contractually obligated to handle it securely and only for the purposes we specify. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks (BRAC Bank, City Bank, Dutch-Bangla Bank) — for processing deposits and withdrawals
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Red Tiger, Ezugi — limited technical session data may be shared to enable gameplay
• Identity verification services: Third-party KYC technology providers that assist in document verification and fraud screening
• Cloud infrastructure and hosting providers: For secure data storage and platform operation
• Analytics providers: For anonymised, aggregated platform usage analytics — no personally identifiable information is shared with analytics tools

3.2 Legal and Regulatory Disclosure

hh99 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, court order, or to protect the legal rights and interests of hh99 or other users of the platform. We will not disclose data beyond what is strictly required in any such circumstance.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of hh99 or its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to how your data is handled as a result.

Cookies and Tracking

hh99 uses cookies and similar technologies on the hh99.club website and platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you interact with the platform.

4.1 Types of Cookies We Use

No Advertising Cookies. hh99 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies that follow your browsing activity outside of the hh99.club domain.

Managing Cookies. You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling strictly necessary or security cookies will impair your ability to log in and use the hh99 platform. Instructions for managing cookies in popular browsers can be found in your browser's help documentation.

Data Retention

hh99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and record-keeping obligations. The key retention periods that apply to different categories of data are summarised below.

• Account and registration data: Retained for the duration of your active account, and for a minimum of five (5) years following account closure, in accordance with financial record-keeping and anti-money-laundering requirements.
• KYC identity verification documents: Retained for a minimum of five (5) years following the verification date or account closure, whichever is later, in compliance with applicable regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gameplay and betting records: Retained for a minimum of three (3) years from the date of each activity, primarily for dispute resolution purposes.
• Customer support communications: Retained for up to two (2) years from the date of the most recent communication in a support thread.
• Technical and device data: Retained in anonymised or aggregated form for up to two (2) years; personally identifiable technical data is deleted once it is no longer required for security or fraud monitoring purposes.
• Marketing consent records: Retained until you withdraw consent, and for one (1) year thereafter as evidence of consent having been obtained.

When data is no longer required and no legal obligation to retain it exists, hh99 will delete or anonymise it securely. Anonymised, aggregated data that can no longer be linked to an individual may be retained indefinitely for statistical and platform improvement purposes.

Your Privacy Rights

As a registered player on hh99, you hold a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, please contact the hh99 privacy team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe.

6.1 Right of Access

You have the right to request confirmation of whether hh99 holds personal data about you, and if so, to request a copy of that data. We will provide a summary of your data in a clear and accessible format.

6.2 Right to Rectification

If any personal data hh99 holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You may be able to update certain information directly through your hh99 account settings; for other corrections, please contact support.

6.3 Right to Erasure

You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing. Please note that this right is subject to our legal obligations — in particular, financial record-keeping and anti-money-laundering requirements mean that certain data must be retained even after account closure.

6.4 Right to Restriction of Processing

In certain circumstances, you may request that hh99 restricts the processing of your personal data — for example, while the accuracy of the data is being contested, or while a complaint is under review.

6.5 Right to Withdraw Consent

Where hh99 processes your personal data on the basis of your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6.6 Right to Object

You have the right to object to the processing of your personal data where hh99 relies on legitimate interests as the legal basis for processing, and where you believe that your interests, rights, and freedoms override those legitimate interests.

Data Security

hh99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

The key security measures in place include:

• SSL/TLS encryption: All data transmitted between your browser or device and the hh99 platform is encrypted using SSL/TLS technology, preventing interception in transit.
• Encrypted data storage: Sensitive personal data — including passwords, KYC documents, and payment information — is stored in encrypted form within our secure infrastructure.
• Access controls: Access to personal data within hh99's internal systems is restricted on a need-to-know basis. Personnel with access to sensitive data are subject to confidentiality obligations.
• Fraud detection systems: hh99 operates automated fraud detection and account monitoring systems that identify and flag suspicious activity in real time, helping to protect your account and funds.
• Regular security reviews: hh99 conducts periodic reviews of its data security practices and technical infrastructure to identify and address potential vulnerabilities.
• Secure payment processing: Payment transactions are processed through established, regulated payment providers (bKash, Nagad, Rocket, Visa, Mastercard). hh99 does not store full card numbers or mobile banking PINs.

Your Responsibilities. While hh99 takes all reasonable steps to protect your data, the security of your account also depends on you maintaining the confidentiality of your login credentials. You should use a strong, unique password for your hh99 account, never share your credentials with anyone, and contact hh99 support immediately if you suspect any unauthorised access to your account.

Data Breach Notification. In the unlikely event of a data breach that poses a risk to your personal data, hh99 will take immediate steps to contain the breach, assess its impact, and notify affected users and relevant authorities as required by applicable law.

Contact and Policy Updates

8.1 Contacting hh99 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which hh99 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and will do our best to respond to privacy enquiries promptly.

Privacy contact: [email protected]

All times are Bangladesh Standard Time (BST, UTC+6).

8.2 Updates to This Privacy Policy

hh99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, hh99 will take reasonable steps to notify registered users — for example, by displaying a notice on the platform or by sending an email to your registered email address.

The effective date at the top of this Privacy Policy indicates when the current version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how hh99 protects your information. Your continued use of the hh99 platform following any update to this Policy constitutes your acceptance of the revised terms.

8.3 Links to Other Policies

This Privacy Policy should be read alongside the hh99 Terms & Conditions and Responsible Gaming policy, which together govern your relationship with the hh99 platform.